Terms &
Conditions

In these Terms & Conditions ("Terms"), the following capitalised expressions shall have the meanings set out below, unless the context otherwise requires:

References to statutes, regulations, and rules include all amendments, re-enactments, and subordinate legislation made thereunder. In any conflict between these Terms and a separately executed written agreement between the Company and a User, the written agreement shall prevail to the extent of such conflict.

Ecoplug Energy India Limited is a registered Charge Point Operator (CPO) under the Ministry of Power, Bureau of Energy Efficiency, Government of India. The Company operates a network of EV charging stations across India and provides associated technology infrastructure including a cloud-based Charging Station Management System (CSMS), mobile applications, fleet charging solutions, white-label platforms, and EV charging APIs.

The Platform makes available, among other things:

• Information regarding the locations, availability, and specifications of the Company's charging stations;
• Facilities for distributors, hosts, fleet operators, and individual EV users to access and pay for charging services;
• A cloud-based ecosystem for managing, monitoring, and optimising EV charging infrastructure;
• Information regarding partnership, distributorship, and franchise opportunities offered by the Company from time to time.

The Company is a technology and infrastructure provider. The User's access to and use of any Service constitutes a direct commercial transaction with the Company and is governed exclusively by these Terms and any applicable supplementary agreement.

• 3.1The Platform and Services are intended solely for use by individuals who are at least 18 years of age and legally competent to enter into binding contracts under applicable Indian law. By using the Platform, you represent and warrant that you meet this eligibility requirement.
• 3.2Where a User registers as a corporate entity, institution, fleet operator, or dealer, the individual completing the registration warrants that they are duly authorised to bind that entity to these Terms, and that entity shall be jointly and severally liable for all obligations arising hereunder.
• 3.3The Company reserves the right, at its sole and absolute discretion, to refuse registration, suspend access, or terminate any User Account without prior notice and without assigning reasons, where the Company determines that the User does not meet the eligibility criteria or has violated these Terms.
• 3.4The Platform is designed and intended for use within the territory of India. The Company makes no representation that the Platform or any Service is available, lawful, or appropriate for use in any other jurisdiction. Accessing the Platform from a jurisdiction where such access is prohibited by local law is entirely at the User's own risk and cost. The Company bears no liability for such access.
• 3.5Access to certain areas or features of the Platform may be subject to additional eligibility conditions, including identity verification, KYC completion, or execution of a separate agreement. The Company reserves the right to impose such conditions at any time.

• 4.1Accuracy of Information: You are required to provide true, accurate, current, and complete information during registration and to maintain the accuracy of such information at all times. The Company does not assume any responsibility for information provided by You, and any loss or liability arising from inaccurate information submitted by You shall be borne solely by You.
• 4.2Credential Security: You are solely responsible for maintaining the confidentiality and security of your User Account credentials, including your password. You must not disclose your credentials to any third party. All activities conducted through your User Account — including all payments — shall be deemed to have been authorised by You, and shall constitute genuine consideration paid to the Company. The Company shall not be responsible or liable for any refunds, losses, or claims arising from unauthorised use of your account due to your failure to maintain credential security.
• 4.3Notification of Breach: You must notify the Company immediately upon becoming aware of any actual or suspected unauthorised access to your User Account. Until such notification is received, the Company is not responsible for any transactions or activities conducted through your account.
• 4.4One Account Per User: Each User is permitted to maintain a single User Account. The Company reserves the right to merge, suspend, or terminate duplicate accounts without notice.
• 4.5Verification: User verification on digital platforms is inherently limited, and the Company does not assume any responsibility for the confirmation of a User's identity beyond the verification processes implemented on the Platform. The Company expressly disclaims all warranties in relation to the adequacy of identity verification.

• 5.1Nature of Service: The Company provides access to the Platform and Services on an "as is" and "as available" basis. The Company may, at its sole discretion and without prior notice, modify, enhance, suspend, or discontinue the Platform or any feature thereof at any time for any reason, including maintenance, capacity management, security, or operational requirements.
• 5.2No Guarantee of Availability: Due to the inherent nature of internet-based services, the Company cannot guarantee continuous, uninterrupted, or error-free availability of the Platform. Service interruptions may occur due to technical issues, infrastructure maintenance, force majeure, or factors beyond the Company's control. The Company accepts no liability for any loss or inconvenience caused by such interruptions.
• 5.3Charging Station Availability: The entire responsibility for verifying the availability, operability, and accessibility of any EV charging station prior to and during use lies solely with the User. The Company does not warrant that any particular charging station will be available, operational, or compatible with the User's vehicle at any given time. Real-time availability information displayed on the Platform is provided on a best-efforts basis only.
• 5.4Service Modifications: The Company may from time to time introduce new services, modify existing features, change tariffs, or alter the Platform's interface. Such changes shall take effect upon publication on the Platform. Continued use of the Platform following such changes constitutes acceptance of the modified services and any associated terms.
• 5.5Conditional Access: Access to specific areas or features of the Platform may be subject to conditions including verification, completion of registration, payment of applicable fees, or acceptance of supplementary terms. The Company may impose or vary such conditions at any time at its discretion.

• 6.1Payment Processing: The Company has integrated payment gateway services — including but not limited to PhonePe and Cashfree — for processing online payments on the Platform. By making a payment on the Platform, You additionally agree to and shall be bound by the terms and conditions of the applicable payment gateway, in addition to these Terms. The Company is not responsible for the performance, policies, or security of third-party payment gateways.
• 6.2Charges: All charges applicable to Services, including charging tariffs, subscription fees, platform fees, and any applicable taxes (including GST), are as displayed on the Platform at the time of the transaction and are subject to change without prior notice. The Company's displayed tariffs shall be treated as the final and authoritative price for the relevant service.
• 6.3Deemed Authorisation: All payments made through your User Account shall be conclusively deemed to have been authorised by You and shall constitute valid, non-reversible consideration paid to the Company, irrespective of whether the payment was made by You personally or by any third party using your account.
• 6.4Failed or Disputed Payments: In the event of a payment failure, the Service may not be initiated or may be suspended. Where a User initiates a chargeback or bank dispute without first following the Company's internal refund process, the Company reserves the right to suspend the User's account, contest the chargeback, and recover any costs associated with such proceedings from the User.
• 6.5Taxes: All charges are exclusive of applicable taxes unless stated otherwise. The User is responsible for all taxes applicable to their use of the Services in their jurisdiction.

As a general rule, the Company is not obligated to make any refund for amounts of consideration already paid by the User. Refunds shall be considered only in the limited and specific circumstances set out below, subject always to the Company's assessment and verification:

• aCompany-Side Error — No Service Delivered: Where a User was charged for a Charging Session that demonstrably did not take place due to a fault attributable to the Company's own infrastructure, the User may submit a refund claim, subject to verification through the Company's telemetry and session records, which shall be conclusive.
• bConfirmed Billing Error: Where the amount charged materially exceeds the energy actually dispensed as recorded by the Company's metering systems, the Company may, at its discretion, adjust or credit the differential amount following internal audit.
• cDuplicate Debit: Where a payment gateway error results in a verified duplicate debit for a single session, the duplicate amount may be eligible for reversal to the original payment instrument.

1. Submit a written refund request to support@ecoplug.in or call +91 9119115675 within seven (7) days of the disputed transaction, clearly stating your registered details, transaction reference, and the nature of the issue.
2. The Company shall review your request against its internal records. The Company's telemetry, session logs, and payment records shall be the sole and determinative evidence.
3. The Company shall communicate its decision within 15 business days. If approved, the refund shall be processed within 9 business days of approval.
4. Approved refunds shall be credited to your EcoPlug wallet or to the original payment instrument used, at the Company's discretion. No cash refunds shall be issued.

• •Refund requests submitted beyond seven (7) days from the date of the disputed transaction shall not be entertained under any circumstances.
• •No refund shall be issued for sessions voluntarily terminated by the User, for dissatisfaction with charging speed where the equipment functioned within rated parameters, or for interruptions caused by the User's vehicle, cable, or device.
• •Where a User has utilised a Service for any period, only a partial refund — proportionate to the unused portion and at the Company's sole discretion — may be considered.
• •If the issue experienced was not attributable to a fault on the part of the Company, or if the charging equipment was operating within its specifications, no refund shall be issued.
• •Fraudulent charges arising from the User's failure to maintain account security shall not be eligible for refund.

• 8.1The Platform and all Content available on or through it — including but not limited to the Company's website, mobile application, CSMS software, APIs, text, graphics, logos, icons, images, audio clips, data compilations, and the selection and arrangement thereof — are the exclusive proprietary property of Ecoplug Energy India Limited or its licensors, and are protected by applicable Indian and international intellectual property laws.
• 8.2All trademarks, service marks, trade names, logos, and other brand identifiers used on the Platform are the registered or unregistered property of the Company or its affiliates. You will not remove, alter, obscure, or otherwise interfere with any copyright notice, trademark, or other proprietary legend incorporated in or accompanying the Platform.
• 8.3Subject to your compliance with these Terms, the Company grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for your personal or internal business use of the Services. This licence does not include any right to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, sell, or exploit any Content from the Platform.
• 8.4No licence or right is granted by implication, estoppel, or otherwise in relation to any Intellectual Property rights of the Company or its licensors, beyond the express licence in clause 8.3 above.
• 8.5Third-party trademarks, logos, and other identifiers appearing on the Platform are used for identification purposes only and remain the property of their respective owners. Their presence does not constitute an endorsement by the Company.

You are solely responsible for ensuring that your use of the Platform complies with all applicable laws, regulations, and these Terms. You must not, directly or indirectly, do or attempt to do any of the following:

• Breach or circumvent any applicable law or regulation, third-party agreement, third-party rights, or any provision of these Terms;
• Use, display, frame, mirror, or reproduce the Platform, any element of the Platform, or any Ecoplug trademark, logo, or proprietary information without the Company's express prior written consent;
• Dilute, tarnish, or otherwise harm the Ecoplug brand, including through unauthorised registration or use of Ecoplug's name, trademarks, or confusingly similar identifiers in any domain, trade name, or source identifier;
• Use any automated tool — including bots, spiders, crawlers, scrapers, or data extraction software — to access, collect, or interact with the Platform or its Content for any purpose;
• Circumvent, disable, or interfere with any technological protection measure, security feature, or access control implemented by the Company or its technology partners;
• Introduce or transmit any virus, malicious code, trojan, ransomware, spyware, or any other harmful software or code through or to the Platform;
• Conduct any denial-of-service attack, distributed denial-of-service attack, or any other act that disrupts, damages, or impairs the performance or availability of the Platform or the Company's infrastructure;
• Use the Platform to engage in any fraudulent, deceptive, misleading, or illegal activity, or to facilitate such activity by any third party;
• Collect, harvest, or store personal data of other Users without their consent, or use such data for any purpose not authorised by these Terms;
• Post, transmit, or otherwise make available any content that is defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable or in violation of applicable law;
• Attempt to access any portion of the Platform or its backend systems to which access has not been expressly granted, including through hacking, password-mining, or any other means.

• 10.1The Platform may contain links to, or integrations with, Third-Party Services, including payment gateways, mapping providers, vehicle manufacturers, and social media platforms. Such Third-Party Services are subject to their own terms, conditions, and privacy practices, which are entirely independent of the Company.
• 10.2The Company is not responsible or liable for: (i) the availability, accuracy, or reliability of any Third-Party Service; (ii) the content, products, or services offered through any Third-Party Service; or (iii) any loss, damage, or harm arising from your use of any Third-Party Service. Any link to a Third-Party Service does not constitute an endorsement, recommendation, or warranty by the Company.
• 10.3Your interactions and transactions with third parties — including payment gateway operators — are exclusively between you and the relevant third party. The Company shall not be a party to or responsible for any such interaction. Any dispute with a third party must be resolved directly with that party.
• 10.4The Company may, for promotional or operational purposes, display third-party content or member content on other platforms, in emails, or in advertisements. Such display does not imply any endorsement of the third party or its offerings by the Company.

• 11.1Users may submit public reviews, ratings, feedback, comments, and suggestions ("User Content") through the Platform. By submitting User Content, you grant the Company a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content for any purpose, without any compensation, attribution, or further consent required from You.
• 11.2Reviews and ratings submitted by Users are not independently verified by the Company for accuracy and may be incomplete or misleading. The Company bears no responsibility for the content or accuracy of any User Content published on the Platform.
• 11.3You warrant that any User Content submitted by You: (i) is accurate to the best of your knowledge; (ii) does not contain offensive, defamatory, obscene, or unlawful material; (iii) does not infringe the intellectual property or other rights of any third party; and (iv) complies with all applicable laws. You shall be solely liable for any claim arising from User Content submitted by You.
• 11.4The Company reserves the right, at its sole discretion, to remove, edit, or decline to publish any User Content that it considers, in its reasonable judgment, to be in violation of these Terms, applicable law, or the Company's content standards, without prior notice and without any liability to the User.
• 11.5Feedback Licence: Any feedback, ideas, suggestions, or comments submitted to the Company (collectively, "Feedback") shall be treated as non-confidential and non-proprietary. By submitting Feedback, You grant the Company an unconditional, worldwide, royalty-free, irrevocable, perpetual, sublicensable licence to use, implement, and commercialise such Feedback in any manner and for any purpose, without any obligation to compensate You or to acknowledge your contribution.

• 12.1The Platform and all Services are provided strictly on an "as is" and "as available" basis, without any warranty of any kind, whether express, implied, statutory, or otherwise. The Company expressly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.
• 12.2The Company does not warrant that: (i) the Platform will operate without interruption, error, or defect; (ii) the Platform is free from viruses, malicious code, or other harmful components; (iii) information on the Platform is accurate, complete, current, or reliable; or (iv) any defect in the Platform will be corrected.
• 12.3If You choose to access or use the Platform, You do so entirely voluntarily and at your sole risk. You assume full and sole responsibility for all choices made, and all consequences arising, before, during, and after your use of the Platform.
• 12.4The Company disclaims all liability for: (i) the accuracy of any User-submitted information; (ii) the conduct, identity, or reliability of any other User; (iii) the availability or condition of any charging station; and (iv) any decisions made by You in reliance on information provided through the Platform.
• 12.5The disclaimers in this Section apply to the maximum extent permitted by applicable Indian law. Nothing in these Terms purports to exclude liability that cannot be lawfully excluded.

• 13.1To the maximum extent permitted by applicable law, neither the Company, nor any of its officers, directors, employees, agents, affiliates, subsidiaries, successors, or assigns, shall be liable for any: (i) indirect, incidental, special, exemplary, punitive, or consequential damages; (ii) loss of profits, revenue, data, goodwill, or business opportunities; (iii) service interruption, system failure, or the cost of substitute products or services; or (iv) damages for personal injury, emotional distress, or bodily harm — in each case arising out of or in connection with these Terms or Your use of or inability to use the Platform, however caused and on any theory of liability.
• 13.2Aggregate Cap: In no event shall the Company's total aggregate liability to any User — arising out of or in connection with these Terms and the use of the Platform, including all payments made via the Platform — exceed the total amount actually paid by the User to the Company in the three (3) months immediately preceding the event giving rise to the claim.
• 13.3The risk of loss arising from your access to and use of the Platform, including any interaction with Company personnel whether in person or online, remains entirely and solely with You, to the maximum extent permitted by applicable Indian law.
• 13.4You may have other statutory rights under applicable Indian law. Where a statutory warranty cannot be excluded, the Company's liability is limited to the minimum remedy required by law.

You agree to release, defend (at the Company's option), indemnify, and hold harmless Ecoplug Energy India Limited and its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and successors from and against any and all claims, liabilities, damages, losses, penalties, costs, and expenses (including reasonable legal fees and costs of litigation) arising out of or in any way connected with:

• Your breach of any provision of these Terms or any policy incorporated herein by reference;
• Your improper, unlawful, or unauthorised use of the Platform or any Service;
• Your violation of any applicable law, regulation, or the rights of any third party, including intellectual property rights, privacy rights, or consumer protection laws;
• Any User Content submitted by You that is false, misleading, defamatory, or in violation of any applicable law or third-party right;
• Any claim by a third party arising from your use of the Platform;
• Your failure to maintain the security of your User Account credentials.

This indemnification obligation shall survive the termination or expiry of these Terms and your use of the Platform. The Company reserves the right to assume exclusive control of the defence of any matter subject to indemnification by You, at Your cost, and You agree to cooperate fully with the Company's defence of such claims.

• 15.1Termination by Company: The Company may, immediately and without prior notice, terminate this Agreement, deactivate or suspend your User Account, and/or restrict or terminate your access to the Platform if: (i) You have materially breached any provision of these Terms, the Refund Policy, the Privacy Policy, or any other applicable Company policy; (ii) You have violated any applicable law or regulation, or infringed the rights of any third party; or (iii) the Company reasonably determines that such action is necessary to protect the safety, integrity, or security of the Platform, the Company's infrastructure, other Users, or any third party.
• 15.2Termination by User: You may terminate your use of the Platform at any time by closing your User Account through the account settings or by notifying the Company in writing. Termination does not relieve You of any obligations or liabilities accrued prior to the date of termination, including outstanding payment obligations.
• 15.3Effect of Termination: Upon termination for any reason: (i) all licences granted to You under these Terms shall immediately cease; (ii) You must immediately cease all use of the Platform; (iii) any accrued rights, liabilities, obligations, and remedies of either party shall survive termination; and (iv) the Company shall retain all data as required by applicable law and its data retention policies.
• 15.4No Liability for Termination: The Company shall bear no liability to You for any loss, damage, or inconvenience arising from the suspension, restriction, or termination of your account or access to the Platform in accordance with these Terms.

The Company reserves the right to modify, update, or replace these Terms at any time at its sole discretion, without any obligation to provide advance individual notice to Users. Any such modification shall take effect upon the publication of the revised Terms on the Platform, identified by an updated "Effective" date.

It is the User's responsibility to review these Terms periodically to remain informed of any changes. Where the Company, in its discretion, considers a change to be material, it may endeavour to notify Users via the Platform, registered email, or in-app notification. The Company, however, makes no binding commitment to provide such notice.

• 17.1Mandatory Arbitration: You and the Company mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms — including the breach, termination, enforcement, interpretation, or validity thereof — or your access to or use of the Platform (collectively, "Disputes"), shall be finally and exclusively resolved by binding arbitration, rather than in a court of law.
• 17.2Arbitration Rules: Arbitration shall be conducted by a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of arbitration shall be Alwar, Rajasthan, India. The proceedings shall be conducted in the English language. The arbitral award shall be final, binding on both parties, and enforceable in any court of competent jurisdiction.
• 17.3Exceptions to Arbitration: The following categories of claims are expressly excluded from the arbitration obligation and may be brought directly before a court of competent jurisdiction: (i) any claim related to actual or threatened infringement, misappropriation, or violation of the Company's intellectual property rights; and (ii) any claim seeking emergency injunctive or interim relief on account of exigent circumstances, including but not limited to hacking, cyber-attacks, or imminent and irreparable harm.
• 17.4No Class Actions: To the extent permitted by applicable law, all Disputes must be brought solely in your individual capacity and not as a plaintiff or class member in any purported class action, collective proceeding, or representative proceeding.
• 17.5Informal Resolution First: Prior to initiating arbitration, each party agrees to attempt in good faith to resolve the Dispute informally by sending written notice of the dispute to the other party. The parties shall have thirty (30) days from the date of such notice to attempt informal resolution before either party may initiate arbitration.

These Terms and all Disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India, without reference to any conflict of laws principles that would result in the application of the laws of any other jurisdiction.

Subject to the arbitration clause in Section 17, any Dispute that is required or permitted to be determined by a court of law shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction at Alwar, Rajasthan, India. By using the Platform, You irrevocably submit to such jurisdiction and waive any objection based on inconvenient forum or lack of jurisdiction.

• 19.1Entire Agreement: These Terms, together with the Privacy Policy, Refund Policy, and any other policy or addendum published by the Company, constitute the entire agreement between You and the Company with respect to the subject matter hereof and supersede all prior oral or written understandings, representations, or agreements between the parties in relation to the Platform and the Services.
• 19.2No Agency or Partnership: Nothing in these Terms shall be construed to create any agency, partnership, joint venture, employment, or franchise relationship between You and the Company. You have no authority to bind the Company in any manner.
• 19.3No Third-Party Beneficiaries: These Terms do not and are not intended to confer any rights, remedies, or benefits upon any person or entity other than the parties hereto.
• 19.4Severability: If any provision of these Terms is found by a court or arbitral tribunal of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be severed from these Terms and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
• 19.5No Waiver: The Company's failure or delay in exercising any right or remedy under these Terms on any particular occasion shall not constitute a waiver of that right or remedy, nor shall it prejudice the Company's right to exercise that right or remedy in the future. Any waiver must be made expressly in writing and signed by an authorised representative of the Company.
• 19.6Assignment: You may not assign, transfer, sub-license, or novate any of your rights or obligations under these Terms to any third party without the Company's prior written consent. The Company may freely assign all or any of its rights and obligations under these Terms to any affiliate, successor, or acquirer without notice to or consent from You.
• 19.7Force Majeure: The Company shall not be liable for any delay or failure to perform its obligations under these Terms due to any cause beyond its reasonable control, including acts of God, natural disasters, government actions, civil unrest, cyberattacks, power failures, or failures of third-party infrastructure.
• 19.8Language: These Terms are drafted in the English language. In the event of any inconsistency between an English version and a version in any other language, the English version shall prevail.

If you have any questions, concerns, or complaints regarding these Terms, the Platform, or any Services provided by the Company, please contact us through the following channels. All formal communications should be in writing and should include your registered User details and the nature of your query or complaint.